Consumer Disputes
Complaints for defective goods and deficient services before the District, State and National Commissions.
The Consumer Protection Act, 2019 lets a consumer complain about a defect in goods or a deficiency in service to a three-tier system of Consumer Commissions: District (claims up to 50 lakh), State (up to 2 crore) and National (above 2 crore), with appeals up the chain.
The firm has acted in consumer matters against large food, restaurant, oil and gas and telecom brands, and defends businesses facing complaints. Consumer proceedings are meant to be quick and inexpensive, and the firm keeps them that way.
Insurance repudiation, builder delay, medical negligence and banking disputes are the matters we see most often.
What we handle
- Complaints before the District, State and National Commissions
- Appeals and revisions
- Insurance claim rejection and delay
- Defective goods and deficient services
- Medical negligence claims
- Defence of businesses in consumer complaints
Frequently asked questions
What is the limitation period for a consumer complaint?
Two years from the date on which the cause of action arose, extendable if the Commission is satisfied there was sufficient cause for the delay.
Can I file a consumer complaint online?
Yes, through the e-Daakhil portal. Complaints can also be filed in the district where the complainant resides or works, not only where the opposite party is located.
Related insights
- Insurance Claim Rejected? Remedies against Repudiation in IndiaInsurers repudiate claims on grounds that often do not survive scrutiny: non-disclosure of trivial facts, exclusions read too widely, or delay in intimation.26 August 2025
- How to File a Consumer Complaint in India: District, State and National CommissionsConsumer Commissions are meant to be quick, inexpensive and usable without a lawyer.12 August 2025
The information on this page is general and does not constitute legal advice. Limitation periods and procedures depend on the facts of each matter; please take advice before acting.